POPIA privacy notice & terms

1. Commitment to privacy

Sibhushwana Cleaning Solutions (Pty) Ltd (“Sibhushwana Group”, “we”, “us”, “our”) respects your constitutional right to privacy and is committed to processing personal information in a lawful, transparent and secure manner in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

2. Information we collect

When submitting an inquiry or requesting a facility quotation, we collect:

• Contact details (full name, business email address, telephone numbers)
• Corporate or entity identifiers (company name, branch locations, premises size)
• Facility specifications and scope requirements included in your message

3. Purpose of processing

Personal information collected is used exclusively for generating commercial quotations, coordinating on-site audits, executing Service Level Agreements and issuing statutory waste-disposal or OHS compliance documentation. We do not sell or trade personal data to third parties.

4. Information security safeguards

We enforce appropriate technical and organisational measures to protect personal data against loss, unauthorised access, destruction or disclosure. All web form submissions are encrypted in transit via TLS (HTTPS).

5. Data subject rights & Information Officer

You have the right to request access to, correction of, or deletion of your personal data, and to lodge a complaint with the Information Regulator. For any data-handling inquiries or a copy of our PAIA manual, contact our Information Officer:

6. Retention

Inquiry records are retained only as long as necessary for the quotation and service relationship, or as required by law, after which they are securely destroyed or de-identified.

7. Terms of engagement

Quotations issued by Sibhushwana Group are valid for 30 days unless stated otherwise. Service Level Agreements define scope, frequencies, response times and review cycles for each client site. Emergency rapid-response commitments apply to contracted SLA clients as described in their agreement.